Is a real, pot-grown tree for me?

Our trees are living, natural products, so each one has its own character. If you want a perfectly symmetrical Christmas tree, a pot-grown rental might not be for you. However, if you love the idea of enjoying a living tree and returning it to be cared for, this could be perfect.

I am going away during Christmas. Does this matter?

Yes. Your tree needs regular watering, ideally daily. If you are going away, please arrange for someone to look after it. If this is not possible, we recommend considering one of our partner-supplied cut trees instead.

Where should I position my tree?

Keep your tree away from radiators, fireplaces, underfloor heating and other direct heat sources. Excessive warmth can encourage new growth and may affect the tree when it returns outdoors.

Why do you use Norway Spruce?

Norway Spruce is particularly suited to our pot-grown rental approach. Larger Nordmann Fir trees can be more difficult to maintain in pots because of their root systems. We continue to explore different species suitable for long-term rental.

How long can I keep my rental tree indoors?

We recommend a maximum indoor period of approximately three and a half weeks. This helps protect the health of the tree and gives it the opportunity to thrive when returned to our care.

Can I use artificial snow or glitter sprays?

No. Artificial snow, flocking, glitter sprays and similar chemical treatments must not be applied to rental trees. They can seriously damage the tree and may result in a replacement charge.

Can I put my rental tree up on 1 December?

Our pot-grown trees should only remain indoors for approximately three and a half weeks. Please check our available collection and return dates before ordering to ensure they work for you.

Where do I collect my rental tree?

Our pot-grown rental trees are available from our designated LCTR hub. The location, collection dates and opening hours will be displayed when booking and included in your confirmation.

What if I cannot collect my tree on the selected date?

Please contact us as soon as possible. We will do our best to arrange an alternative, subject to availability and our advertised opening hours.

What if I cannot return my tree in January?

Please contact us before ordering if you cannot attend the advertised January return dates. Returning your tree is an important part of our rental model, and alternative arrangements cannot always be guaranteed.

Do you offer home delivery?

Delivery is available where advertised. Please select the available delivery option during checkout. Any associated charge will be shown before payment.

I don't have a car. Can I still rent a tree?

Yes, provided you can transport it safely. Customers have previously used public transport, bicycles and short-term vehicle hire. Please remember that the pot and tree can be heavy.

Do you rent Christmas trees to businesses?

Yes. Businesses can rent our pot-grown trees, subject to availability and suitable arrangements. Please contact us if you have specific access, delivery or return requirements.

Will you carry the tree into my office or upstairs?

Standard delivery does not include carrying trees upstairs or positioning them inside a building. Customers must arrange suitable assistance unless an additional service has been expressly agreed.

Can I rent the same tree again next year?

Absolutely! Let us know when returning your tree and we will do our best to reserve it for you, subject to its health, growth and suitability. Very large trees may eventually become unsuitable for future rental.

How does the rollover process work?

If you would like to rent the same tree again, contact us to arrange a rollover. Where agreed, we can retain your refundable deposit towards your next rental.

What if I am a rollover customer but cannot rent this year?

Please contact us. We can discuss your options, although we cannot guarantee that the same tree will remain available in a future season.

Will the price increase as my tree grows?

Possibly. As a living tree grows, it may move into a larger height category with a different rental price. Any additional charge will be explained before you confirm your next booking.

Why do you take a security deposit?

Our trees are living assets that we care for and rent again in future years. The refundable deposit helps protect the tree and its associated equipment during the rental period.

When will I receive my deposit back?

Once your tree, pot and saucer have been returned and inspected, we will process your deposit refund, subject to any lawful and reasonable deductions. If you have agreed to roll over your deposit, it will instead be retained towards your next rental.

What happens if my tree is damaged or not returned?

If a rental tree is not returned, is lost or is damaged beyond recovery because the care instructions have not been followed or reasonable care has not been taken, we may charge up to £100 towards its reasonable replacement cost and associated loss. Any deposit retained will be credited against this amount, rather than charged twice.

What happens if I accidentally damage the tree?

Please tell us as soon as possible. We will assess the circumstances and any damage. Normal wear and tear will not result in a charge.

What happens if I lose or break the saucer?

A missing or damaged saucer may incur a £5 replacement charge.

What size is the pot?

Our standard pot is usually approximately 30 litres, with a top diameter of 41cm and a height of 36cm. The pot narrows towards the bottom. Dimensions may vary slightly.

Do you provide a saucer?

Yes. A saucer is supplied with our pot-grown rental trees and must be returned with the tree and pot in January.

Why is there netting around my tree?

Netting helps protect the tree and makes transportation easier. Please remove it carefully once your tree is in its final position.

Do you now offer cut Christmas trees?

Yes! Selected independent partners supply fresh-cut Christmas trees through the LCTR website. Simply select your preferred location to see the available trees, prices and services.

What is the difference between a cut tree and a pot-grown rental tree?

Our pot-grown trees remain living trees and are returned to us after Christmas for ongoing care. Cut trees are harvested for Christmas and cannot be replanted. Our partner model provides customers with options for responsible end-of-season recycling.

What varieties of cut trees are available?

Varieties depend on your selected partner and may include Nordmann Fir, Fraser Fir and other popular Christmas tree varieties. Please check the product listings for current availability.

Will my tree look exactly like the photograph?

Every real Christmas tree is unique. Photographs illustrate the variety and general appearance, but individual trees will naturally vary in shape, density and branch structure.

What size Christmas tree should I choose?

Measure the height and available width of your intended space. Remember to allow additional room for your tree stand and topper. Product heights are approximate.

Will my cut tree arrive fresh?

Our partners are responsible for selecting, preparing and supplying trees in accordance with their advertised product descriptions. If you have any concerns about your tree when it arrives, please contact us promptly.

How should I care for my cut Christmas tree?

Keep your tree away from radiators, fires and other direct heat sources. Use a suitable water-holding stand and regularly check that the water level remains topped up.

Can I collect my cut Christmas tree?

Yes, where your selected partner offers hub collection. Available collection dates, opening hours and the location will be displayed during booking.

Do you deliver Christmas trees?

Some partners offer home delivery. Where available, you can select delivery during checkout and the applicable charge will be shown before payment.

When will my tree be delivered?

Your selected partner will arrange delivery for the date chosen during checkout and will provide an estimated time or delivery window where possible.

Will I receive an exact delivery time?

Your partner will aim to give you as much notice as possible. Delivery times can occasionally be affected by traffic, weather or other deliveries. The partner will endeavour to keep you informed of any material changes.

Where will my tree be delivered?

Standard delivery is to the front door of a house or the designated entrance or reception area of a flat or apartment building. Bringing a tree indoors, carrying it upstairs or positioning it in a particular room is not included unless specifically agreed as part of an additional service.

Can I provide special delivery instructions?

Yes. There is an optional delivery instructions box at checkout. You can use it to provide information about parking, access, gates, reception arrangements or other relevant details. These instructions are shared with your selected partner.

Can I change my delivery date?

Please contact us as soon as possible if you need to make a change. Alternative dates are subject to your partner's availability and delivery schedule.

What if I am not home when my tree arrives?

Please contact your partner as soon as possible. Alternative delivery arrangements may be possible, although additional charges may apply where a further delivery is required. These will be explained and agreed beforehand.

Can you install my Christmas tree?

Installation is available from participating partners. Where offered, you can add this service to your booking for an additional charge.

What does the installation service include?

Installation generally involves bringing the tree into the agreed location, positioning it and securing it in a suitable stand, subject to safe access and the service advertised by your selected partner.

Can I use my own Christmas tree stand?

Yes, where permitted by your selected partner, provided your stand is suitable for the tree. If your stand is unsuitable or unsafe, the partner may be unable to complete installation using that stand.

Can I buy a stand from the partner?

Some partners may offer Christmas tree stands for purchase. Please check the available products and services when ordering.

Does installation include decorating my tree?

No. Decorating, lighting and other additional services are not included unless expressly included in your booking.

What happens to my cut Christmas tree after Christmas?

Our participating partners offer end-of-season arrangements designed to direct returned trees into an appropriate recycling route. Available options depend on your selected partner.

How are returned trees recycled?

Recycling arrangements are managed by the partner supplying your tree. Returned trees may be chipped or processed through an appropriate green-waste recycling scheme.

Can my Christmas tree be collected from home in January?

Yes, where your selected partner offers this service. You can select the available home collection option during checkout, and any applicable charge will be shown before payment.

Is my selected January collection date guaranteed?

The January date selected during checkout is your preferred collection date. Your partner will contact you to confirm the final collection arrangements.

Do I need to remove decorations before collection?

Yes. Please remove all decorations, lights, stands and personal belongings before your tree is collected.

Can I return my cut tree to the partner myself?

Yes, where hub return is offered. Select an available January return date and follow the instructions in your order confirmation.

Can I arrange recycling myself?

Where your partner offers this option, yes. If you select independent disposal, you are responsible for arranging appropriate recycling or disposal yourself.

Who supplies my Christmas tree?

Pot-grown rental trees are supplied directly by London Christmas Tree Rental. Cut trees are supplied by the independent partner shown for your selected location.

What does London Christmas Tree Rental do?

LCTR provides the online booking and payment platform. Our independent partners provide their own stock and are responsible for fulfilling their customer orders.

Who is responsible for delivering or collecting my partner tree?

Your selected partner is responsible for fulfilling the services purchased, including delivery, installation, January collection and recycling where applicable.

Will my partner receive my contact details?

Yes. We share the information reasonably necessary to fulfil your order, including your name, contact details, relevant address, order information, selected dates and any delivery instructions you provide. Please see our Privacy Policy for details.

What if I have a problem with my order?

Please contact us promptly with your order number and details of the issue. Where your order is fulfilled by a partner, we will help direct your enquiry to the relevant supplier. Your statutory consumer rights remain unaffected.

Can I cancel my Christmas tree order?

Please email info@londonchristmastreerental.com with your order number as soon as possible. Where no statutory cancellation right overrides our cancellation policy, cancellations made at least 48 hours before the scheduled collection or delivery date are refundable less reasonable administration costs already incurred.

What happens if I cancel within 48 hours?

Where our cancellation policy applies, the relevant supplier may retain up to 75% of the booking price. This reflects the limited opportunity to resell a seasonal tree and reasonable costs or losses arising from a late cancellation. Costs saved and reasonable opportunities to reallocate or resell the tree will be taken into account. Your statutory rights remain unaffected.

How can I contact London Christmas Tree Rental?

Email us at info@londonchristmastreerental.com . Please include your order number if your enquiry relates to an existing booking.