London Christmas Tree Rental - Terms & Conditions

1. Ownership

All trees, pots, and saucers remain the property of London Christmas Tree Rental (LCTR) at all times during the rental period.

2. Rental Period & Customer Responsibilities

By placing an order, the customer agrees to:

• Rent the tree for the selected period
• Water and care for the tree in accordance with our care instructions
• Return the tree on the return date selected at the time of booking

3. Returns

Unless otherwise agreed, the customer is responsible for returning the tree to LCTR.

4. Late Returns

If a tree is returned late, LCTR reserves the right to retain the customer’s deposit, even if the tree is eventually returned.

5. Non-Return of Trees

If a tree is not returned:

• LCTR reserves the right to retain the full deposit
• A £100 replacement charge will be invoiced to cover the cost of the tree and pot
• If payment is not received, LCTR may take appropriate recovery action, although we will always seek to resolve the matter directly with the customer first

6. Rollover Customers

Customers who roll over their tree year to year will be notified in advance of general stock release and given the opportunity to book.
If a rollover customer does not book or make contact during that season, LCTR reserves the right to retain the deposit to cover business costs, including (but not limited to) maintenance, storage, and transportation.

7. Cancellations

To cancel an order, customers must email info@londonchristmastreerental.com at least 48 hours before the scheduled delivery date.

• Cancellations made within this timeframe will receive a full refund
• Cancellations made after this period are non-refundable due to delivery planning and operational costs

8. Decorations

If your tree is being delivered or collected by LCTR, all decorations must be removed prior to collection.

9. Tree Care

Customers must follow the provided care instructions. These instructions form part of these Terms & Conditions.

10. Prohibited Products

Customers must not use artificial snow, flocking, glitter sprays, or similar products.
These products contain chemicals that can seriously damage the tree. Any resulting damage will be chargeable to the customer.

11. Damage

If the tree is damaged, or if care instructions are not followed, LCTR reserves the right to retain the deposit.

12. Living Product

Our trees are living plants and naturally vary in shape and appearance.
Trees cannot be returned or refunded simply because the customer does not like the shape or appearance.

13. Refunds & Returns

Trees cannot be refunded or returned except in accordance with your statutory rights, for example if the tree is faulty or damaged.

14. Distance Selling Regulations

The right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to living plants.

15. In-Store Selection

Trees selected by a customer and taken home, then later rejected due to preference, do not qualify for a refund.

16. Tree Health

All trees are supplied healthy and in good condition.
If you believe your tree is not healthy, please contact us within 48 hours of receipt with a detailed explanation. Where appropriate, and at our discretion, we will endeavour to replace the tree.

17. Privacy

Please refer to our Privacy Policy for information on how we collect, store, and use customer

These T&Cs will continue to be reviewed and improved. Please continue to be aware of any amendments that affect you and your order.