Terms & Conditions

  1. The tree, pot and saucer remain the property of London Christmas Tree Rental throughout the term of rental. 
  2. We deliver our trees personally after agreeing a delivery date.  A signature is required so please ensure someone is at home to sign for the tree.  We understand that sometimes unavoidable things happen and would appreciate a phone call to avoid a wasted journey as we like to keep our carbon footprint to a minimum (same applies to collection).
  3. If you want to cancel your order then you must notify us by emailing in at info@londonchristmastreerental.com at least 48 hours before the scheduled delivery date. We will then be able to issue a full refund. If these requirements are not adhered to then we will not be able to refund as this affects delivery arrangements and organisation.
  4. Your Christmas tree will be delivered to and collected from your doorstep.  We would love to help you carry it indoors/outdoors but our insurers will not cover us to do so.  So please ensure you have someone to help you if necessary.  We are unable to carry the Christmas tree up/down flights of stairs (i.e. in blocks of flats), so please ensure you have someone to help you if necessary as they are heavy due to them living
  5. If your tree is being collected by us then all decorations must be removed prior to collection of the tree.
  6. The hirer must follow the care instructions.  These form part of the Terms & Conditions.
  7. The hirer must NOT use artificial snow/flock/glitter sprays.  These contain chemicals, will seriously damage the tree and we will need to recover the cost from the hirer.
  8. If any damage is caused to the tree, or if the care instructions are not followed, we reserve the right to keep the deposit.
  9. Trees cannot be refunded or returned, except in accordance with your legal rights, for example in the event they are faulty or damaged.
  10. The cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to plants.
  11. The trees are living so may have their own quirk of shape, you cannot return a tree if you do not like its shape
  12. The trees should all be happy and healthy, if you feel your tree is not we advise you to let us know as soon as possible. If you contact us within 48 hours with a detailed explanation of the issue we will endeavour to replace the tree at the next available delivery slot if we feel it’s necessary.
  13. Please refer to our Privacy Policy for information on how we treat any data you provide us.